FAQs

FAQ — Zleepy & Recovery

Welcome to the Zleepy & Recovery Frequently Asked Questions (FAQ) Page.

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

Handling time: 1–2 business days

Transit time: 6–8 business days

Estimated delivery time: 7–10 business days

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders.

Question #3: Where is Zleepy & Recovery located?

Answer: Zleepy & Recovery is operated from Colombia, and we proudly offer a curated selection of high-quality sleep and recovery products, with shipping available worldwide.

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days.
For more information, see our Return Policy.

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us immediately.

Question #6: What is your return policy?

Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.

Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day warranty on all purchases. For more information, see our Return Policy.

Question #9: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@zleepyrecovery.com.

Question #10: Do you ship internationally?

Answer: Yes, we ship internationally. 

Question #11: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of sleep and recovery products.

Question #12: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support team for more details.

Question #13: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return Policy.

Question #14: How can I track my order?

Answer: You can track your order through the Track Order page on our website once your tracking number has been sent to your email.

Contact Information

Store Name: Zleepy & Recovery
Address: Carrera 2 Este #61-05, Colombia
Email: support@zleepyrecovery.com
Phone: +57 310 221 4797

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your email within 1–2 business days.