Refund policy
30-Day Easy Returns
At Zleepy & Recovery, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.
Return Policy Overview
Return Window: You have 30 days from the day you receive your order to return items.
Condition: Items must be unused, in their original condition, and returned with the original packaging.
Easy Returns: Returning items to us is simple, and our customer support team will assist you with the process.
Return Costs
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any way.
For Customer Remorse (Change of Mind): The customer is responsible for the return shipping cost. This applies when the item does not fit, is not wanted anymore, or was ordered by mistake.
Shipping costs are non-refundable.
How to Return an Item
-
Contact Us: Email our team at support@zleepyrecovery.com with your order number and the reason for the return.
-
Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
-
Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
Refund Process
Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Refund: After inspection, your refund will be processed. Refunds typically take 7 business days to appear on your original payment method depending on your bank or provider.
Exchanges
Need a different size, color, or product? No problem. Contact us and we’ll help you exchange your item quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable on the product page.
For More Information
Questions?
Visit our FAQs page or contact our customer service team.
Contact Information
Store Name: Zleepy & Recovery
Address: Carrera 2 Este #61-05, Colombia
Email: support@zleepyrecovery.com
Phone: +57 310 221 4797
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your email within 1–2 business days.