Return & Refund Policy
30-Day Easy Returns
At Zleepy & Recovery, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.
Return Policy Overview
Return Window: You have 30 days from the day you receive your order to return items.
Condition: Items must be unused, in their original condition, and returned with the original packaging.
Easy Returns: Returning items to us is simple, and our customer support team will assist you with the process.
Return Costs
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any way.
For Customer Remorse (Change of Mind): The customer is responsible for the return shipping cost. This applies when the item does not fit, is not wanted anymore, or was ordered by mistake.
Shipping costs are non-refundable.
How to Return an Item
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Contact Us: Email our team at support@zleepyrecovery.com with your order number and the reason for the return.
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Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
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Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
Refund Process
Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Refund: After inspection, your refund will be processed. Refunds typically take 7 business days to appear on your original payment method depending on your bank or provider.
Exchanges
Need a different size, color, or product? No problem. Contact us and we’ll help you exchange your item quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable on the product page.
For More Information
Questions?
Visit our FAQs page or contact our customer service team.
Contact Information
Business Information
DREAMS STORE LLC
412 West 7th Street, Clovis, NM 88101, United States
Customer Support:
Contact Us Our team provides assistance for all your questions and order support and product inquiries.
Our customer service team can be reached at support@zleepyrecovery.com.
Our customer service number is +57 310 221 4797.
Our Whatsapp: https://wa.me/573102214797
Support Hours:
Monday to Friday — 9:00 AM to 5:00 PM (EST)